Food supplement. Not a medicine. Sold by Clearsievewash Pty Ltd, Melbourne, Australia.

Refund & Return Policy

Last updated:

This policy applies to purchases of Zelyn Boost made through clearsievewash.world. Your rights under the Australian Consumer Law (ACL, Schedule 2 to the Competition and Consumer Act 2010) are not limited by this policy.

1. Change of Mind Returns

You may return an unopened, undamaged product within 30 days of delivery for a full refund. Once the product packaging has been broken or opened, we cannot accept a return due to food safety and hygiene regulations - this is a standard provision applicable to food products under Australian Consumer Law.

2. Return Conditions

  • The product must be returned within 30 days of the delivery date.
  • The product must be in its original, unopened, undamaged packaging.
  • You must provide proof of purchase (order reference from our confirmation call).

3. How to Return

To initiate a return, contact us at support@clearsievewash.world or call +61 3 9012 4477. We will confirm eligibility and provide return shipping instructions.

Return shipping costs are the responsibility of the customer, except where the product was faulty or incorrectly supplied - in which case we will cover the return cost.

4. Refund Processing

Refunds will be processed within 14 business days of receiving the returned product in good condition. Refunds will be issued to the payment method used (where applicable) or by bank transfer for cash-on-delivery orders.

5. Cancellation Before Dispatch

You may cancel your order at any time before dispatch - completely free of charge. Simply mention it during the confirmation call, or contact us by phone or email. Since you have not yet paid (payment is on delivery), cancellation carries no financial consequence.

6. Refusing the Parcel

As payment is made on delivery, you may refuse to accept the parcel at the door. The order will be cancelled automatically at no cost to you.

7. Faulty or Incorrect Products

If you receive a product that is faulty, damaged in transit or not what you ordered, you are entitled to a replacement or full refund under the Australian Consumer Law. Contact us within 7 days of delivery with photos and a description of the issue.

8. Contact

Clearsievewash Pty Ltd
214 Collins Street, Melbourne VIC 3000, Australia
Email: support@clearsievewash.world
Phone: +61 3 9012 4477
Support hours: Mon-Fri, 9:00 am - 5:00 pm AEST